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Monthly Archive for: ‘July, 2016’

The Blue Angels’ Principle of Accountability

“It’s the other guy’s fault.” How often do we hear people shift responsibility for something they have done to someone else? This is called transference. We have seen transference in spades in the BP oil spill, with each of the companies involved blaming the other for this ecological and human disaster. Transference seems to be an epidemic these days. People …

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Avoiding Cultural Meltdowns

The senior leadership of a major department of a very well-known company found itself in a quandary: half of the group, who had been at the company for at least 15 years, felt the culture was just fine. The newbies of 3 years or less, including the new leader, felt that the culture needed to change given negative feedback. Customers …

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